Outstanding service. Brian was a consummate expert on all products looked at during my store visit. Brian did an excellent job of matching the right products to my needs. He even went above and beyond by finding an out of stock item and having it transferred for next day pick-up. Highly recommend this establishment. 5 Stars for Brian!!
We recently purchased a security system for our radio stations from Spy Centre in Addison and have been extremely pleased with the system, installation and service we have received from Michael dear and crew. Our facility is built in an open architectural style with exposed ducts, sprinkler pipes and cable trays. Since our wiring between the engineering department and the upstairs studio complex is exposed, we took great care during the build out process to make certain we kept the cable trays neat and aesthetically pleasing. So having an outside company lay wires in our cable trays is usually stressful for us in the engineering department but Spy Centre's installers followed our instructions exactly in wiring the cameras throughout the building and seemed to understand exactly what we wanted. The quality of images and software is as good and, in some cases, better than we expected. Since installing the system, we believe instances of theft and inappropriate conduct have decreased, but we have been successful at identifying and correcting several problem areas and are very pleased.
Steve Walker - Assistant Chief Engineer Radio One
I Contacted P.E. Enterprise Inc (DBA The Spy Centre), looking for information regarding the purchase of two custom video and audio systems. The staff was very knowledgeable and made suggestions of The Spy Centre staff, I purchased two complete systems. One system was a custom build. The Spy Centre delivered both systems in a timely manner. Upon delivery, The Spy Centre staff reviewed all of the operational aspects of the equipment with me so i would have completed knowledge of how to use the system. Since the purchase of this equipment, The Spy Centre has provided technical support that i did not expect. I am very happy with the equipment and the service that the Spy Centre has provided.
Sgt. J. Koehlar - Farmers Branch Police Department
Brian - Love coming here. Brian has helped me before. Always courteous and knows what I need and how to help for what I come in for. Keep coming back. Love him, great job!
As the owner of a small business in a competitive market, I fully understand the value and necessity of quality customer service in attracting and keeping customers. Michael Dear and his staff at private Eye Enterprises seem to share this appreciation for excellence in customer service. I have always found them to be knowledgeable, professional, friendly and willing to do what it takes to earn your business. This frequently refer clients to Michael and his staff because i can do so knowing that they will be treated respectfully and professionally. When shopping at the Spy Centre stores, I have always been impressed by the quality and selection of useful, state of the art equipment as well as the staff's knowledge in the use of the equipment. As a Private Investigator, I have purchased many of the tools of my trade from The Spy Centre. Michael and his sales staff have always assisted me in selecting the right product for my needs and then most importantly they have always stood behind the product they sell. Quality customer service is a rare find in today's marketplace so it always a pleasure to do business with someone who puts a premium on customer sanctification. Michael dear and his staff or professionals at Private Eye Enterprises are the best in the business.
Patrick Allison - Owner/Manager - Affordable Investigations
I wanted to take some time to formally thank you for the great service you provided my family.Your employees were not only knowledgeable but courteous. I went to Spycentre clueless of what I was looking for. All I knew was that I needed some cameras set up in my home to protect my 6 month old daughter and my family. The process of selecting the perfect camera system was easy with your help. The Installation was done quickly and painless and your installation team was very accommodating and made sure they cleaned up after they were finished (my wife appreciated that). Now that we have the security system in place we have more peace of mind knowing we can see what is going on in our home directly from our iphone’s. We cant thank you enough for everything you did for us.
This is the second nanny cam that I have purchased at Spy Centre Security. Both times I was assisted by Dominic. He was extremely knowledgeable, friendly, and professional. He took as long as needed to ensure that my needs were met. I am now a customer for life.
In today's ever-changing business climate, it is a pleasure to do business with a company like Private Eye Enterprises/Spy Centre that still believes customer service is the most important. From camera and equipment recommendations, to the installation crew and your subsequent follow-up at completion, all was timely and professional. The spy centre solution was just what we were looking for in our security upgrade, In addition, we expect to expand the surveillance system after the first of the year and we look forward to working with you again. Keep up the good work and thanks again for the great service.
Jim Stroup - City of Plano
Dominic was awesome! Relentless and driven to provide excellent customer service. I explained my issue and he worked through it along with a third party, and I have everything that I need! He is Great!!!
Just wanted to let you know that the security camera system installed at our facility is functioning as planned and is providing the additional security we desired at our remote locations. I particularly appreciate the time your technical staff spent developing this system and actually physically testing the suitability of the transmitter prior to installation. Please do not hesitate to use us as a reference for future customers.
Tim Tynell - Dallas Gun Club