Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- WIFI Router Hidden Camera
- SD Card Reader, USB Cable, USB Charger
Product Specifications
- Weight: 3.7oz
- Time and Date Stamp
- Charge Time: 6 hours
- Stream Quality: 1080P
- Video Resolution: 720P
- Frame Rate: 30fps~720P
- Functioning Router: No
- Lens: 120° FOV, Audio: No
- Mac or Windows Compatible
- Night Vision Distance: 15 feet
- Video Storage 256GB: 200 hours
- Motion Detection Distance: 20 feet
- Application Name: TinyCam Pro
- Phone App Support: Android or iPhone
- Product Dimensions: 4 3/4 x 4 3/4 x 1.0 inches
- PC Interface: USB, Video Format: .MP4, Memory: Up to 256GB Micro SD Card
Frequently Asked Questions
Q: I'm trying to set up the device, and I've waited a bit, but it isn't showing up on my WIFI list. What's going on?
A: Check the power connections at both ends and that it has a 256GB or below SD card inside. The reset button near the memory card slot would take care of most issues after holding it down for about ten seconds.
Q: Which media player do you recommend for playback?
A: We highly recommend that you download VLC Media Player. It's a free download and works with Windows and Mac computers.
Q: I can't see the unit over the internet. What's going on?
A: Check your internet connection and the password you used to sync the camera with the WIFI. TinyCam Pro devices cannot operate on WIFI with special characters in the password.
Q: I can see the video remotely sometimes, and other times it looks choppy and not smooth; what's going on?
A: Poor reception or trying to connect during peak hours are the most common reasons. Lower the stream quality, and this will help in some cases.
Q: I'm trying to set up this camera at a hotel, but I can't see the video on my phone; what can I do?
A: Most likely, you're connected to the hotel's guest WIFI and do not have admin access to the network, or it could be the fault of the password, and TinyCam Pro devices cannot connect with a WIFI with a password that contains special characters.
Q: I set up the camera, but I don't want to use WIFI. Will it still work?
A: Yes.
Q: Can the system capture 1080p video?
A: Files are recorded in 720P, the device streams in 1080P
Q: How do I set the time and date stamp?
A: Please refer to the quick start guide - Click Here
Q: Will recordings play on my Mac?
A: Yes.
Q: Does this Item record audio?
A: No.
Q: Does this record at night?
A: Yes.
Q: Is this a functioning Router?
A: No.
Q: Does this product work with 5Ghz Signals?
A: No. Only 2.4Ghz.
Q: What is the default password?
A: 123456
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here