Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Items that are damaged or tampered with
- Bug Detectors and Counter Surveillance Products
- Android Recovery Stick, iPhone Recovery Stick
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Items must be shipped back within 30 days from the date of purchase. Items must be unopened and in their original packaging, or a minimum 20% restocking fee will be applied.
PRODUCT WARRANTY
All products carry a one-year manufacturer's warranty. You can exchange the product for the same item if it is defective. Defective issues include manufacturing defects, battery issues, or issues deemed defective by a tech support representative.
WHAT ARE THE REFUND OPTIONS?
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 6 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 106 South Church Street STE 4, McKinney, TX 75069
Free Parking located at McKinney Downtown Public Parking Lot 4
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
Product Specifications
Frequently Asked Questions
Q: What is the max size memory card the camera can use?
A: The Over The Shoulder Travel Pack Rechargeable WIFI Camera supports a Micro SD card up to 256GB.
Q: Can you review footage in the App and on a computer?
A: Yes, the videos are MP4 format, and you will need to connect the memory card to any computer using a memory card adapter. If you are looking for a recommended media player to download, the best media player we have found, free to download, is VLC media player.
Q: Do I need to set up the WIFI to use the camera?
A: Only if you want to connect the camera to the internet, see it on your smartphone, or sync the time and date stamp. It's not necessary to record, since the camera is self-contained and stores footage to a memory card, so it is fully capable of functioning on its own without wifi.
Q: Is there a way for the camera to work for longer on a battery?
A: Absolutely, simply connect a USB powerbank to the provided USB cable, and you can increase the battery life to your choosing. The camera comes with a 3.7V 3000mAh battery capable of going for 5 hours, so to increase that time by an additional 10 hours, use a powerbank that offers 6000mAh
Q: How do you access the settings for the camera?
A: Through the allcam365 application. Click the Link HERE for the app setup guide.
Q: Does the Over The Shoulder Travel Pack Rechargeable WIFI Camera record audio?
A: Yes, internally is a built-in microphone, and when paired to Wi-Fi, it can also stream audio and video
Q: Does this product work with 2.4Ghz or 5Ghz?
A: It connects to the internet on a 2.4Ghz band. If you do not have a 2.4Ghz signal available at home, you will need to enable it for setup.
Q: Is it waterproof?
A: The camera is in a water-resistant position, so light water won't be an issue, but if the camera becomes submerged, the device will no longer function.
Q: Does it have night vision?
A: There is no night vision for the device, but it does offer a low-lux camera capable of recording in darker environments.
