FAQ's - (Frequently Asked Questions)
What will show up on my credit card?
We understand discretion is important to our clients, all charges will show up as "PE ENTERPRISES".
What payment methods can I use?
We accept all major credit cards and paypal on all online purchases. We also accept money orders, please contact us if you prefer to purchase your product with a money order at 1-800-292-7748, Monday- Saturday 10am - 6pm CST.
Will I be charged tax if I live outside of Texas?
No, all purchases made outside of the State of Texas will not be charged tax. If you are a Texas resident normal tax fee's will apply to all purchases made online.
Does your company offer international shipping?
Spy Centre Security does not ship internationally.
Who is Spy Centre Security?
Spy Centre Security was founded in 1991 by owner and operator Michael Dear. We are the only Spy Shop in the world with 3 brick and mortar stores. Learn more about Spy Centre Security on our about us page.
Is Spy Centre Security a Member of the BBB?
Yes Spy Centre Security is a proud member of the BBB Accredited Business since 1999. We are very proud of our A+ rating. To view our credentials click here.
Where are your store locations?
Spy Centre Security has 2 brick and mortar stores located in the Dallas metropolis area. Click here to find our locations. We are open Monday-Saturday from 10am - 6pm CST, or call us at 1-800-292-7748 for directions to the store nearest to you.
When will my product ship?
All orders received by 3:30pm CST and in stock will ship same day. All orders made after 3:30pm CST will ship next business day. Orders made on Friday after 3:30pm CST and on Saturday, Sunday and Federal Holidays will ship the next business day. Shipping Policy
If you paid for your product via Paypal echeck then your product is not eligible for same day shipping. The product will be shipped within 7-10 business days. Paypal echeck takes 7-10 business days to process since they must confirm the funds are available in your account. Product will not be released or shipped until the funds have been approved by Paypal.
How long will it take to receive my order?
Free shipping takes 3-5 business days. For an additional fee you can have any order shipped 2 day or overnight.
What Will my Package Look like when it Arrives?
Your package will arrive in a normal brown box or white box with no markings on the outside of the box. The only thing you will see is the shipping label.
Can my package be delivered to a different address?
Yes, its very simple. Once you check out you will be taken to the Customer information tab, enter the shipping address you would like the package to go to, you can also edit your shipping information in the shipping method tab as well. Once you get to the billing page just enter your billing address for your credit card. It's just that simple.
I need help with an item I purchased
Spy Centre Security offers free lifetime technical support for all purchases made with us. You can contact us at 1-800-292-7748 Monday - Saturday 10am - 6pm CST.
Is my personal information protected?
Yes, Spy Centre Security understands that protecting your personal information means a lot. Our website uses the latest encryption process available that all your large retail vendors and national bank firms use.
Spy Centre Security will not sell your information to any outside sources. The only way your getting contacted by us is if we are returning your technical support call, there is an issue with your order or you signed up for our monthly newsletter. We try and be as discreet as possible when contacting our clients.
What is Your Return/Exchange Policy?
This is the most common question we get. Please read about our return/exchange policy here.
Where can I log in to view my real time GPS Tracker?
You can log into your GPS account here.
Does Spy Centre Security Offer Security Camera installation in Dallas?
Yes, Spy Centre Security has been offering professional security camera installations in the Dallas Metropolis for the last 20 years. We specialize in HOA community entrance systems, Home owner association pools, residential homes and any size commercial business/facility. Our Texas license is B09375. You can check the status of our license at the Texas Department of Public Safety by clicking here.
Do you offer on site security camera evaluations? is it free?
Yes, Spy Centre Security offers FREE on-site security camera evaluations in the Dallas Metropolis area. You can contact us at 1-800-292-7748 Monday-Saturday 10am - 6pm CST or fill out our online form by clicking here.