FAQ

WHAT WILL SHOW UP ON MY CREDIT CARD?

We understand discretion is essential to our clients. All charges will show up as "S.P.* P.E. ENTERPRISES." Certain banks will provide more information on your statement, like Wells Fargo: "S.P.* P.E. Enterprises SpyCentreSecuTX." Your bank controls this information; please check with your bank before purchasing if you are concerned about how a charge may appear on your monthly statement.

WHAT SECURE PAYMENT METHODS CAN I USE?

SpyCentre Security Secure Payment Forms

    WILL I BE CHARGED TAX IF I LIVE OUTSIDE OF TEXAS?

    We charge tax to the following states

    • Georgia
    • Illinois
    • Michigan
    • New Jersey
    • North Carolina
    • Ohio
    • Texas
    • Virginia

    WHICH HOLIDAYS DOES SPYCENTRE SECURITY OBSERVE?

    We are closed for the following holidays, and all orders will be shipped the following business day.

    • Easter
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day
    • Christmas Eve
    • Christmas Day
    • New Year's Eve
    • New Year's Day

    DOES YOUR COMPANY OFFER INTERNATIONAL SHIPPING?

    Yes, see our shipping and delivery page - Click Here

    WHO IS SPYCENTRE SECURITY?

    SpyCentre Security was founded in 1993 by Michael Dear. To learn more about SpyCentre Security view our about us page - Click Here

    WHERE IS OUR STORE LOCATED?

    SpyCentre Security has a brick-and-mortar store located in the Dallas metropolis area. 2301 N. Central Expy Ste 152 Plano, Texas 75075

    WHEN WILL MY PRODUCT SHIP?

    All orders received by 4:00 pm CST and in stock will ship the same day. All orders made after 4:00 pm CST will ship the next business day. Orders made on Sundays and Federal Holidays will ship the next business day.

    HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

    Please refer to our shipping page - Click Here

    WHAT WILL MY PACKAGE LOOK LIKE WHEN IT ARRIVES?

    We will ship your products in a generic FedEx container or brown box. Nothing about the contents could be discerned from the outer packaging. To fulfill your privacy needs, the return address will NOT show as SpyCentre Security or SpyCentre.com. The package tag will read P.E Enterprises.

    CAN MY PACKAGE BE DELIVERED TO A DIFFERENT ADDRESS?

    Yes, it's effortless. Once you check out, add the address you wish to ship to on the shipping page.

    I NEED HELP WITH AN ITEM I PURCHASED

    SpyCentre Security offers free lifetime technical support for all purchases made with us. You can contact us at 1-800-292-7748 Monday - Saturday 9 am - 5 pm CST.

    IS MY PERSONAL INFORMATION PROTECTED?

    Yes, SpyCentre Security understands that protecting your personal information means a lot. Our website uses the latest encryption process that all your prominent retail vendors and national bank firms use. SpyCentre Security will not sell your information to any outside sources. The only way you're getting contacted by us is if we are returning your technical support call, there is an issue with your order, or you have signed up for our monthly emails. We try to be as discreet as possible when contacting our clients.

    WHAT IS YOUR RETURN POLICY?

    Please refer to our return page - Click Here 

    SHOP OUR ONLINE STORE

    SpyCentre Security strives to be the premier spy tech store for individuals and private investigators shopping online.