Returns, Exchanges & Warranty | Spy Shop
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Returns, Exchanges & Warranty

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  • 100% Satisfaction Guarantee
  • 30 Day Money Back Guarantee
  • Free Same Day Discrete Shipping
  • Free Return Ground Shipping
  • Free Lifetime Technical Support
  • Over 75,000 Satisfied Customers

90 Day Warranty on All Products, Except the Following

  • 1 Year Warranty Hidden Cameras
  • 1 Year Warranty GPS Trackers
  • 1 Year Warranty on Security Cameras, DVR's & Reconyx Security Cameras
  • 1 Year Warranty on WiFi Security Cameras, Video Doorbell Systems & Car Security Cameras

Refund or Exchange Items Within 30 Days of Purchase

If you need to Return a product or Exchange a product. Please call or email us to obtain an RMA (Return Merchandise Authorization) number.  The RMA# needs to be written in black marker on the front/outside of the package.  If a package arrives without an RMA#, the package may be refused by our shipping department.

Returned Damaged Product or Missing Accessories is Subject to a 20% Restocking Fee

All returns or exchanges that we receive that are damaged, obvious use, scratched or missing items (such as missing/damaged parts, manuals, original box, etc) will be subject to a 20% restocking fee.

No Refunds on the Following Items

  • Hidden Cameras
  • Computer and Cell Phone Software
  • GPS trackers, GPS Service Plans, GPS Activation's or Accessories
  • Counter-Surveillance items

We will gladly exchange any of the above items for something of equal value within the first 30 days of purchase.

Return Process

  1. Within 30 days of purchase, we will be happy to issue a refund or exchange for a different product. does not refund any priority/expedited shipping charges (2-Day, Overnight, Saturday Overnight)
  2. Contact us at 1-800-292-7748 or
  3. You will receive an RMA #. We will email you a UPS return label on us.
  4. Once we receive your package your exchange/refund will be processed within 48 hours. We will process your return and issue a full refund with no deduction for return shipping after receiving your return of the eligible product.