Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Items that are damaged or tampered with
- Bug Detectors and Counter Surveillance Products
- Android Recovery Stick, iPhone Recovery Stick
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Items must be shipped back within 30 days from the date of purchase. Items must be unopened and in their original packaging, or a minimum 20% restocking fee will be applied.
PRODUCT WARRANTY
All products carry a one-year manufacturer's warranty. You can exchange the product for the same item if it is defective. Defective issues include manufacturing defects, battery issues, or issues deemed defective by a tech support representative.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 6 pm, Monday - Friday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- 2K Ultra Power Bank Security Camera
- USB Cable
Product Specifications
- Weight: 8.2oz
- Time and Date Stamp
- Charge Time: 8 hours
- Frame Rate: 30fps~2K
- Lens: 90° FOV, Audio: No
- Mac or Windows Compatible
- Video Resolution: 2304x1296
- Night Vision Distance: 15 feet
- Video Storage 256GB: 200 hours
- Motion Detection Distance: 20 feet
- Standby Battery Life: Up to 180 days
- Record Mode: Continuous or PIR motion
- Product Dimensions: 6.25 x 3.0 x 1.0 inches
- Continuous Battery Life With Night Vision Off: Up to 24 hours
- Continuous Battery Life With Night Vision On: Up to 10 hours
- PC Interface: USB, Video Format: .MOV, Memory: Up to 256GB Micro SD Card
Frequently Asked Questions
Q: What's the maximum SD card that is supported?
A: 256GB.
Q: I've plugged the memory card into my Mac/Windows PC. What media player should I use to watch my footage?
A: The best media player we have found, free to download and works with Windows and Mac systems, is VLC Media Player.
Q: Do I have to have WIFI at home for this unit to work?
A: No, this unit is stand-alone, meaning it just records on an SD card.
Q: Can the camera be used to record while charging?
A: Yes. But keep in mind that it will reduce the device's overall battery life.
Q: How do I set the time and date stamp?
A: Please refer to the quick start guide - Click Here
Q: Can I delete storage on my phone using the SD card?
A: No. This camera is stand-alone. You will need to plug it into a computer/laptop or remove the SD card to review.
Q: Does this item record audio?
A: No.
Q: Is it waterproof?
A: No.
Q: Does it have night vision?
A: Yes, it can see up to 15 feet.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here