Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Items that are damaged or tampered with
- Bug Detectors and Counter Surveillance Products
- Android Recovery Stick, iPhone Recovery Stick
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Items must be shipped back within 30 days from the date of purchase. Items must be unopened and in their original packaging, or a minimum 20% restocking fee will be applied.
PRODUCT WARRANTY
All products carry a one-year manufacturer's warranty. You can exchange the product for the same item if it is defective. Defective issues include manufacturing defects, battery issues, or issues deemed defective by a tech support representative.
WHAT ARE THE REFUND OPTIONS?
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 6 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 106 South Church Street STE 4, McKinney, TX 75069
Free Parking located at McKinney Downtown Public Parking Lot 4
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- 2K Ultra Power Bank Security Camera
- USB Cable
Product Specifications
- Weight: 8.2oz
- Time and Date Stamp
- Charge Time: 8 hours
- Frame Rate: 30fps~2K
- Lens: 90° FOV, Audio: No
- Mac or Windows Compatible
- Video Resolution: 2304x1296
- Night Vision Distance: 15 feet
- Video Storage 256GB: 200 hours
- Motion Detection Distance: 20 feet
- Standby Battery Life: Up to 180 days
- Record Mode: Continuous or PIR motion
- Product Dimensions: 6.25 x 3.0 x 1.0 inches
- Continuous Battery Life With Night Vision Off: Up to 24 hours
- Continuous Battery Life With Night Vision On: Up to 10 hours
- PC Interface: USB, Video Format: .MOV, Memory: Up to 256GB Micro SD Card
Frequently Asked Questions
Q: What's the maximum SD card that is supported?
A: 256GB.
Q: I've plugged the memory card into my Mac/Windows PC. What media player should I use to watch my footage?
A: The best media player we have found, free to download and works with Windows and Mac systems, is VLC Media Player.
Q: Do I have to have WIFI at home for this unit to work?
A: No, this unit is stand-alone, meaning it just records on an SD card.
Q: Can the camera be used to record while charging?
A: Yes. But keep in mind that it will reduce the device's overall battery life.
Q: How do I set the time and date stamp?
A: Please refer to the quick start guide - Click Here
Q: Can I delete storage on my phone using the SD card?
A: No. This camera is stand-alone. You will need to plug it into a computer/laptop or remove the SD card to review.
Q: Does this item record audio?
A: No.
Q: Is it waterproof?
A: No.
Q: Does it have night vision?
A: Yes, it can see up to 15 feet.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here
