Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Estimate shipping
Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- Voice Activated Sleek Audio Recorder Pen with 16 Hour Battery
- Headphones, Plug-in Remote, 2 Ink Cartridges, USB Cable
Product Specifications
- Weight: .63oz
- Time and Date Stamp
- Charge Time: 2.5 hours
- Mac or Windows Compatible
- Playback Battery Life: 15 hours
- Recording Battery Life: 16-20 hours
- Continuous or Voice-Activated Recording
- Product Dimensions: 5.00 x 1/4 x 1/4 inches
- Microphone Range: 40 feet in optimal conditions
- Storage Capacity: XHQ-17 hrs, HQ-35 hrs, LP-71 hrs
- PC Interface: USB, Recording Format: MP3, Memory: 1GB
Frequently Asked Questions
Q: Does it really write?
A: Yes, and it comes with replacement cartridges of ink.
Q: Which media player do you recommend for playback?
A: We highly recommend that you download VLC Media Player it's a free download and works with Windows and Mac computers.
Q: Can I listen to the recordings without using a computer?
A: Yes, you can play the recordings directly from the recorder using the included headphones.
Q: How long does it take to charge?
A: 2.5 hours.
Q: How do I set the Time and Date for Windows or Mac computers?
A: Please refer to the quick start guide - Click Here
Q: Does this device offer voice-activation?
A: Yes. It comes default in continuous mode. To change to voice-activation mode, plug in the remote, and press the M button for more than 3 seconds. Depending on which mode it is in, the light will be a solid light or a flashing light. If it is flashing, that indicates it is in voice activation mode. If it is solid, it's continuous; press the stop button to change the modes.
Q: Do I need an SD card?
A: No, this unit has a 1GB flash drive memory.
Q: How much can it store at the different recording qualities?
A: XHQ - 17hrs, HQ - 35hrs, SP - 71hrs.
Q: What do you recommend I should set my quality at?
A: Through testing, we have found that HQ mode and SP mode work well in most situations. But please feel free to test out the unit's different record modes to ensure your situation's correct quality format.
Q: What's the battery life?
A: 16 hours.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here
- Date and Time Stamp Windows Computers: Click Here