HOW DO I RETURN?

• Visit our returns center - Click Here
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• If your item is eligible for a return or exchange, select that product
• Once your request is approved, you will get a confirmation email with shipping guidelines

WHAT ITEMS ARE NON-REFUNDABLE?

• Bug Detectors and Counter Surveillance Products
• Professional Voice Changer Telephone Kit
• Cell Phone Software
• GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
• Standard and Priority Overnight Shipping

WHAT ITEMS ARE RETURNABLE FOR REFUND?

• Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
• Items sent back without an RMA # are subject to a 40%-60% restocking fee

PRODUCT WARRANTY

All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.

WHAT ARE THE REFUND OPTIONS? 

• Refund as a store credit
• Refund to the original payment method
• Purchases made using cryptocurrency fall under the same exchange and return policies as regular fiat money purchases. Refunds processed are sent to the same wallet used at the time of sale. These refunds will be totaled in USD at the exchange rate for that currency at the time of reimbursement

HOW SOON WILL I GET MY REFUND?

Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.

MY QUESTION IS NOT ADDRESSED

If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.

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