Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- USB Power Bank Voice Recorder with 150 Day Standby
- Magnet, USB Cable
Product Specifications
- Weight: 2.6oz
- Charge Time: 5 hours
- Time and Date Stamp
- Scheduled Recording: Yes
- Mac or Windows Compatible
- VAR sound detection: About 60dB
- Continuous or Voice-Activated Recording
- Storage Capacity: XHQ-288 hrs, HQ-576 hrs
- Product Dimensions: 3.66 x 1.07 x .90 inches
- Microphone Range: 40 feet in optimal conditions
- PC Interface: USB, Recording Format: MP3, Memory: 16GB
- Continuous Battery Life: XHQ-288 hours, HQ-336 hours, or up to 150-days in voice activation/standby
Frequently Asked Questions
Q: How long does it take to charge?
A: 5 hours using a PC.
Q: What media program should I use for playback?
A: VLC is a great program to use; it is free to download off their website and works on both Windows and Mac OS.
Q: How do I set the Time and Date for Windows or Mac computers?
A: Please refer to the quick start guide - Click Here
Q: What if my computer doesn't prompt me to open a desktop folder when I plug in my device?
A: Click on the Windows icon or the Start button on a Windows computer, or go to your Finder on a Mac. In the search bar, type in MemoQ and click on the option it brings up. Here will be your files.
Q: How much battery life could I expect to get?
A: 336 Hours while in continuous recording mode or 150 days in sound activation/standby.
Q: Is there a maximum number of files?
A: 9,999 is the limit of how many files the device can hold, and once that limit is reached, it won't record any more even if it technically hasn't recorded the 576 hours. Just move and/or delete the files from the "Voice" folder to resolve this issue.
Q: Can this recorder do schedule recording? If so how do I set it up?
A: Yes. To set it up please refer to our quick start guide - Click Here
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here
- Date and Time Stamp Windows Computers: Click Here