Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Android Recovery Stick, iPhone Recovery Stick
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
Product Specifications
- Weight: 12.5oz
- WIFI Signal: 2.4Ghz
- Time and Date Stamp
- Stream Quality: 1080P
- Video Resolution: 1080P
- Lens: 90° FOV, Audio: No
- SD Card Encryption: Yes
- Frame Rate: 25fps~1080P
- Night Vision Distance: 15 feet
- Application Name: Tuya Smart
- Video Storage 256GB: 200 hours
- Phone App Support: Android or iPhone
- Mobile Alerts Detection Distance: 20 feet
- Product Dimensions: 5.00 x 5.00 x 3.75 inches
- PC Interface: USB, Video Format: H.264, Memory: Up to 256GB Micro SD Card
Frequently Asked Questions
Q: What's the max SD card supported?
A: 256GB.
Q: Where do I find more information if I have a question about the device?
A: Within Settings area of the Tuya app is a FAQ and Feedback section.
Q: Do I have to have WIFI at home for this unit to work?
A: No, You have the ability to insert a micro SD card and setup the camera by connecting directly to the cameras WIFI signal. If you would like to see it remotely you would however need to connect it to a external WIFI signal in either your home or office.
Q: How do I set the time and date stamp?
A: The device will set this up through the Tuya application automatically after getting it connected.
Q: Can I delete storage on the SD card from my phone?
A: Yes! You can fully review, download and delete information directly through the Tuya application once connected to WIFI.
Q: Does this item record audio?
A: No.
Q: Does this product work with 5Ghz?
A: No.
Q: Is it waterproof?
A: No.
Q:Does it have night vision?
A: Yes. up to 15 feet.
Q: I removed the memory card from the camera and connected it to a computer; why can't I play the files?
A: The footage stored is encrypted for security and can only be played back through the Tuya App.