Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- Voice Recorder Spy Pen with 31 Hour Battery
- 2 Ink Cartridges
Product Specifications
- Weight: 1.0oz
- Charge Time: 2 hours
- Time and Date Stamp
- Record Quality: 128kbps
- Automatic recording level
- Mac or Windows Compatible
- VAR detection level: About 60 dB
- Continuous or Voice-Activated Recording
- Product Dimension: .56 × .56 x 5.25 inches
- Microphone Range: 40 feet in optimal conditions
- PC Interface: USB, Recording Format: MP3, Memory: 8GB
- Storage Capacity: HQ-288 hrs, XHQ-144 hrs, PCM-24 hrs
- Battery life Continuous: HQ-31 hrs, XHQ-27 hrs, PCM-27 hrs or up to 30-days in voice activation/standby
Frequently Asked Questions
Q: Can I do continuous and voice activation recording?
A: Yes.
Q: Which media player do you recommend for playback?
A: We highly recommend that you download VLC Media Player it's a free download and works with Windows and Mac computers.
Q: How do I set the Time and Date for Windows or Mac computers?
A: Please refer to the quick start guide - Click Here
Q: Does it actually work as a pen?
A: Yes, you can write with this pen, and it comes with replacement ink cartridges as well.
Q: Will I need to purchase an SD card for storage?
A: No, this unit has a built-in 8GB flash memory.
Q: How do I transfer the files onto my computer?
A: Unscrew the pen to see the internal USB and plug it into the USB port on your computer. Once you have opened the file folder location, you need to highlight and drag the specific file or files to your desktop on your PC.
Q: What is the battery life?
A: 31 hours when in continuous recording mode. 30 days when in voice activation mode.
Q: Does this device work with Mac computers?
A: Yes.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here
- Date and Time Stamp Windows Computers: Click Here