Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
- Purchases made using cryptocurrency fall under the same exchange and return policies as regular fiat money purchases. Refunds processed are sent to the same wallet used at the time of sale. These refunds will be totaled in USD at the exchange rate for that currency at the time of reimbursement
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- 2K Ultra Spy Watch Hidden Camera
- USB Cable
Product Specifications
- Weight: 3.7oz
- Time and Date Stamp
- Charge Time: 3-4 hours
- Lens: 65° FOV, Audio: Yes
- Mac or Windows Compatible
- Video Storage 16GB: 2 hours
- Video Resolution: 720P, 1080P or 2K
- Continuous Battery Life: ~60 minutes
- Frame Rate: 30fps~2K, 1080P, 60fps~720P
- Photo Resolution: 4352x3264, Photo Format: JPEG
- PC Interface: USB, Video Format: .MOV, Internal Memory: 16GB
- Product Dimensions Watch Face: 2.0 x .59 inches, Strap Dimensions: 10 x 1.0 inches
Frequently Asked Questions
Q: Is this device compatible with Windows?
A: Windows 10 and up.
Q: Which way is up on the camera?
A: The camera is located at the 12 position on the watch, but the camera's top points to the 6 position.
Q: Which media player do you recommend for playback?
A: We highly recommend that you download VLC Media Player it's a free download and works with Windows and Mac computers.
Q: How do you set the time and date?
A: Please refer to the quick start guide - Click Here
Q: How long does the battery last?
A: 60 minutes.
Q: How long does it take to recharge?
A: 3 to 4 hours.
Q: How do I set the time on the watch?
A: The 3 position is a dial that you pull out and twist to set the watch's time.
Q: When I play a recording, the video is too big for my screen and won't play, or it only plays when I minimize the video screen to a smaller size. How can I fix that?
A: Some computers cannot process videos recorded at resolutions higher than 1080P, and the default recording size for the watch is much bigger than that. Either continue minimizing the screen to view the videos or use the Project setup program to lower the video recordings' resolution to at least 1080P.
Q: How do I adjust the video recording resolution?
A: Please refer to the quick start guide - Click Here
Q: Do motion detection recordings have their own separate folders like the video, audio, and photos?
A: No, it saves the motion detection recordings in with the regular video recordings.
Q: Will it record audio while it's recording video?
A: Yes, it will.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here