Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
GPS Data Plan
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- Waterproof GPS Tracker
- Wireless Charger, USB Wall Charger, Magnetic Plate, Activation Included
Product Specifications
- Weight: 6.6oz
- Alerts: Text or email
- GPS Antenna: Internal
- Weatherized IP67 case
- Charge Time: 4-6 hours
- Battery Type: Rechargeable
- Web-Based Mapping System
- Battery Life: 1-year in standby
- Position Accuracy: 2.5 meters
- Operating temperature: -4°F to 140°F
- Signal Type: LTE/4G network, Quad-band GSM/GPRS cellular
- View or Download Reports: Speeding, start/stop, geo-fence, etc
- Tracker Product Dimensions: 3.43 x 2.01 x 1.32 inches with magnet
Frequently Asked Questions
Q: How does the device need to be placed?
A: It needs to face up to the sky or down to the ground to bounce the signal back to the sky, and it cannot be surrounded by metal.
Q: Can I follow the device to the last reported location?
A: You could follow it in real time, or you could ping a certain or the last known location so you can get to that position.
Q: What is GSM localization?
A: If the GPS signal is lost, like when it goes under a bridge, between many tall buildings, or inside a delivery truck, updates from the beacon will be sent using GSM via the SIM card. It will ping against each cellular tower it passes, which is less accurate than actual GPS tracking via satellites, but it still offers a general idea of where to look if needed to find the beacon.
Q: Can I look at the history?
A: With calendar navigation, you may click on any day within the past 24 months to check the available data.
Q: Is this device waterproof?
A: Yes, it can handle rain, wind and dust
Q: My device won't charge when I place it on the wireless charger. Why not?
A: To charge the device, you must remove the magnetic mount. Once removed, it should charge normally.