Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Product Details
What's Included?
Product Specifications
Frequently Asked Questions
Q: Does this device record without WIFI?
A: Yes, it will record in default settings once powered on to WIFI or 4G.
Q: If I am on vacation and someone accidentally unplugs my camera, can I set it up remotely to view it again?
A: Unfortunately, you could not set it up remotely. You would need someone local to set it back up.
Q: Will I be able to see in complete darkness?
A: Up to 15 feet.
Q: I'm having trouble seeing the camera over the internet. What could be causing this?
A: Several possible reasons for this could be that your phone is not connected to the device's WIFI signal, the password to your WIFI router was input incorrectly on the app when you were trying to connect it, or possibly you did everything correctly, but your internet at the house/office went out.
Q: Sometimes, the video stream is smooth. Other times, it's choppy and has a lot of lag time. How can I fix that?
A: We recommend lowering the stream quality to 640P to achieve a less choppy video signal. This won't change the recording quality, but it can be a quick fix if you are affected by slow data transmission.
Q: I'm on vacation at a hotel and trying to connect it to their WIFI, but I can't open the live stream on my phone. Why not?
A: Most likely, it's due to the hotel only granting access to the guest's WIFI account rather than their administrator account. Potentially, it could work, but this would be the most common reason it would not. Refer to the answer to the question below regarding special characters.
Q: I'm having trouble connecting this device to my WIFI. What could be happening?
A: Double-check your WIFI password. If everything is spelled correctly, check for any special characters in the password (i.e., $, &, *, #, etc. ). If there are, you'll need to change the password to one with only letters and numbers.
Q: Can the video be date and time-stamped?
A: Please refer to the quick start guide - Click Here
Q: What's the largest SD card that can be used?
A: 256GB.
Q: What media program is suggested for reviewing the files?
A: A great and free media player that works with both Windows and Mac computers is VLC.
Q: Can videos be saved on a PC or Mac?
A: Yes.
Q: Does this item record audio?
A: Yes.
Q: Does this product work with 5Ghz Signals?
A: No. Only 2.4Ghz.
Q: What is the default password?
A: 123456