Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- WIFI Security Camera with Rotatable Lens
- 3pc Mounting Bracket, Carrying pouch, SD Card Reader, USB cable
Product Specifications
- Weight: 1.8oz
- Time and Date Stamp
- WIFI Connection: Yes
- Charge Time: 3-4 hours
- Video Resolution: 720P
- Frame Rate: 15fps~720P
- Lens: 120° FOV, Audio: Yes
- iOS and Android Compatible
- Mac or Windows Compatible
- Application Name: HomeEye
- Night Vision Distance: 20 feet
- Video Storage 256GB: 750 hours
- Continuous Battery Life: 5 hours
- Motion Detection Distance: 25 feet
- Phone App Support: Android or iPhone
- Product Dimensions: 3 1/8 x 1 3/4 x 0.6 inches
- PC Interface: USB, Video Format: .MP4/HVEC, Memory: Up to 256GB Micro SD Card
Frequently Asked Questions
Q: Can I receive push notifications to my phone?
A: No, the app cannot send push notifications. However, an image will be saved with a time stamp when motion is detected so you can know when something has happened.
Q: Can I view through the camera on my phone, even when I'm away from the area?
A: Yes. As long as the camera is connected to the internet through your home or office WIFI, you can log in and see a live stream from wherever you may be.
Q: When I plug the SD card into the computer, I'm not able to access the images from motion detection. How can I download those pictures?
A: You'd need to download the pictures to your smartphone or tablet through your wireless connection with the camera, first, and then share them through Dropbox, Google Drive, or another file-sharing service to get the images to your computer. Please check out our Quick Start Guide for help in that process.
Q: Does this product work with 5Ghz signals?
A: No. Only 2.4Ghz.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here