Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Android Recovery Stick, iPhone Recovery Stick
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 4 pm, Monday - Friday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- Video Pen Security Camera
- USB Cable, External Battery Pack, Ink Refills
Product Specifications
- Audio: Yes
- Weight: 1.0oz
- Time and Date Stamp
- Charge Time: 2-3 hours
- Video Resolution: 720P
- Frame Rate: 30fps~720P
- Mac or Windows Compatible
- Continuous Battery Life: 1 hour
- Motion Activated Battery Life: 1.5 hours
- Product Dimensions: 5.5 x .52 x .52 inches
- Continuous Battery Life With Battery pack: 3.5
- Motion Activated Battery Life With battery pack: 5.5
- PC Interface: USB, Video Format: .MJPG, Memory: Up to 128GB
- Video Storage 128GB: 16 hrs, 64GB: 8 hrs, 32GB: 4 hrs, 16GB: 2 hrs
Frequently Asked Questions
Q: Does this pen record audio?
A: Yes.
Q: Can the Pen record longer than 12 hours?
A: Yes, connect the pen to an external power source that can provide power and ensure the device has a memory card inserted.
Q: What media player will play the recordings?
A: We highly recommend VLC media player for Windows and Mac; it's a free download.
Q: I just received the device; how can I set the time and date?
A: Please refer to the quick start guide - Click Here
Q: What is the switch on the back side of the pen?
A: This is a mode switch; put the switch in the upward position for continuous recording or downward for motion recording and power on the device.
Q: Where is the camera lens located?
A: Above the pen clip.
Q: Do I need a memory card for the camera to record?
A: Yes, the maximum size card that can be used is 128GB.
Q: What is the recharge time?
A: 2-3 hours.
Q: Does it actually write like a real pen?
A: Yes, and even comes with replacement ink cartridges.
Q: How long does the battery last?
A: In continual record mode, it will last for 1 hour. While in motion, it will last for 1.5 hours, and if it's plugged into the battery pack, it can last for up to 3.5 hours while continuously recording and up to 5.5 hours if set to motion-activated recording.
Q: How do I know when the battery is fully charged?
A: A light indicator will go from a solid light to blinking once charging is complete
Q: Can I check the battery level while recording?
A: Yes, when the device is recording and the button is quickly pressed, a light will show up for 3 seconds. Green: 100-80%, Blue: 80-30%, Red: 30-0%.
Q: Can time and date be set on a Mac?
A: Please refer to the quick start guide - Click Here
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here