Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- WIFI 1080P Mini Clock Camera
- SD Card Reader, USB Cable, Rechargeable Battery
Product Specifications
- Weight: 5.4oz
- Time and Date Stamp
- Charge Time: 4-5 hours
- Stream Quality: 1080P
- Video Resolution: 720P
- Frame Rate: 30fps~720P
- Lens: 120° FOV, Audio: No
- Mac or Windows Compatible
- Night Vision Distance: 15 feet
- Video Storage 256GB: 200 hours
- Motion Detection Distance: 20 feet
- Application Name: TinyCam Pro
- Phone App Support: Android or iPhone
- Continuous Battery Life with IR: 3 hours
- Continuous Battery Life without IR: 8 hours
- Product Dimensions: 1.5 x 1 3/4 x 4 1/4 inches
- PC Interface: USB, Video Format: .MP4, Memory: Up to 256GB Micro SD Card
Frequently Asked Questions
Q: I'm trying to set up the camera, and I've waited a few minutes, but nothing is showing up on my phone's WIFI. What's going on?
A: There could be a few reasons for this, but there are some basic things to check first. Ensure the camera is plugged in for power and that a formatted SD Card (containing no files) has been inserted for memory storage, beyond ta reset button that would take care of most issues after holding it down for about ten seconds.
Q: Which media player do you recommend for playback?
A: We highly recommend that you download VLC Media Player it's a free download and works with Windows and Mac computers.
Q: I can't see the camera over the internet. What's going on?
A: A few reasons could be that your internet is down, your phone is not really connected to the device's WIFI, or a password was input incorrectly. TinyCam Pro devices cannot operate on WIFI with special characters in the password.
Q: I can see the unit remotely sometimes, and other times it looks choppy and not smooth; what's going on?
A: This could be due to peak hours of internet use in your area or just poor reception. Lowering the video's stream quality should make live streaming less choppy while not affecting the recording quality.
Q: I'm trying to set up this device at a hotel, and there is WIFI, but I can't see the camera on my phone; what can I do?
A: The most common reason would be the way WIFI access is available. Most hotels set up guest WIFI accounts. This doesn't necessarily mean that the unit won't work, but in most cases, if Admin access is not available, this is likely the reason that you can not access your camera on your cell phone. TinyCam Pro devices cannot connect with WIFI with a password that contains special characters.
Q: I set up the unit, but I don't want to use WIFI. Will it still work?
A: Yes.
Q: Are files saved in 1080P?
A: No, they are recorded at 720P to the SD card. Only the live stream will come in at 1080P.
Q: How do I set the time and date stamp?
A: Please refer to the quick start guide - Click Here
Q: Will recordings play on my Mac?
A: Absolutely!
Q: Does this Item record audio?
A: No.
Q: Does this record at night?
A: Yes, the device has infrared that can see up to 15 feet.
Q: Does this product work with 5Ghz Signals?
A: No. Only 2.4Ghz.
Q: What is the default password?
A: 123456
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here