Description
HOW DO I RETURN?
- Visit our returns center - Click Here
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- If your item is eligible for a return or exchange, select that product
- Once your request is approved, you will get a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
- Bug Detectors and Counter Surveillance Products
- Professional Voice Changer Telephone Kit
- Cell Phone Software
- GPS Trackers, GPS Service Plans, GPS Activations, or Accessories
- Standard and Priority Overnight Shipping and 2-Day Shipping
WHAT ITEMS ARE RETURNABLE FOR REFUND?
- Most items are returnable within 30 days from the date of purchase. Items must be unused, in resalable condition, and in their original packaging, or a 20% restocking fee may be applied
- Items sent back without an RMA # are subject to a 40%-60% restocking fee
PRODUCT WARRANTY
All products carry a 1-year manufacturer's warranty and can be exchanged for a different product within the first 30 days of purchase. After 30 days of the initial purchase, you can exchange your product for the same item if you have any issues.
WHAT ARE THE REFUND OPTIONS?
- Refund as a store credit
- Refund to the original payment method
HOW SOON WILL I GET MY REFUND?
Once your returned item is received and inspected, you will be notified within 48 business hours by email that the refund has been completed. Refunds can take 7-14 business days to show up in your account.
MY QUESTION IS NOT ADDRESSED
If you have any queries regarding your return or refund, reach out to us at orders@spycentre.com.
CONTACT US
- Hours: 9 am - 5 pm, Monday - Saturday
- Toll-Free: 1-800-292-7748
- Email: orders@spycentre.com
POPULAR LINKS
STORE LOCATION
- 2301 N. Central Expy, Ste 152 Plano, TX 75075
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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Product Details
What's Included?
- User Manual, 1 Year Manufacturer's Warranty
- 1080P WIF Pan-Tilt Surveillance Camera
- Rechargeable Battery, USB Cable, USB Wall Adapter, SD Card Reader, Suction Cup Mounts
Product Specifications
- Weight: 9.8oz
- Time and Date Stamp
- WIFI Connection: Yes
- Battery Life: 12 hours
- Charge Time: 24 hours
- SD Card Encryption: Yes
- Video Resolution: 1080P
- Frame Rate: 25fps~1080P
- Lens: 145° FOV, Audio: Yes
- iOS and Android Compatible
- Night Vision Distance: 15 feet
- Application Name: CamSCPro
- Video Storage 128GB: 100 hours
- Cloud Storage Subscription: Yes
- Motion Detection Distance: 20 feet
- Phone App Support: Android or iPhone
- Product Dimensions: 3.5 x 3.5 x 7 inches
- PC Interface: USB, Video Format: H.264, Memory: Up to 128GB Micro SD Card
Frequently Asked Questions
Q: Do I need to pay a subscription to save footage?
A: No, you can save footage to a 128GB SD card.
Q: Does the camera move on its own?
A: The device will only move when controlled through the live feed.
Q: Where do I find more information if I have a question about the device?
A: Within the CamSC Pro App is a FAQ and Feedback section.
Q: How do I move the camera?
A: You can rotate the camera; first, access the live feed and swipe left or right, or tap the playback or menu icon on the bottom right to access the direction controls.
Q: I removed the memory card from the camera and connected it to a computer; why can't I play the files?
A: The footage stored is encrypted for security and can only be played back through the CamSC Pro App.
Q: What's involved with the monthly subscription?
A: Multiple plans are available, starting at $4.49 for the basic monthly plan that covers 14 days of recording. A free trial Plan lets you test-drive the cloud service. There is also a Smart Cloud storage option for analytics integration.
Q: Do I need a different plan for each camera if I have multiple devices?
A: Three device plans are available, starting with the 3-Device Basic Plan at $9.99. If you have four devices for which you want cloud storage, you need another subscription plan to accommodate the additional device.
User Guides
- Quick start guide: Click Here
- How to format device memory: Click Here